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Licensing FAQ
1. I entered my Site Key, but now my Site Code is different and
the Site Key won't work.
The Site Code changes immediately when you enter your Site Key, so
Site Keys are only good for a single use. This is because a Site Key can
be used to generate a temporary license for a period of days; if it
could be re-used, it would defeat the purpose. The fact that the Site
Code has changed is perfectly normal, and you should still have your
license. You can check the status of your license by selecting
License from the RhinoMarine menu. A green padlock icon means
that you have a permanent, unlimited license. A yellow icon means that
you have a temporary evaluation license, and red icon indicates that you
do not have a license.
2. I have installed a new version of RhinoMarine, but now it
won't find a license.
Upgrades from one major version number to the next (e.g., from Version 3
to Version 4) require a new license.
Minor upgrades (e.g. from Version 3.4 to 3.5 do not require a new
license; the license will remain after you upgrade your copy of
RhinoMarine. This behavior is most commonly caused by not re-starting
your computer between uninstalling the old version of RhinoMarine and
installing the new version. Re-starting your computer should resolve
this problem. You can also resolve this problem by looking to see if the
Crypkey License service is running, and starting it if is not. In
Control Panel, select Administrative Tools, and then Services. If the
Crypkey License service is there but not running, right-click on it and
select Start. If the service is not there at all, uninstall RhinoMarine,
re-start your computer, and then re-install. Remember that you must have
administrative privileges when you install RhinoMarine, and when using
RhinoMarine you must have Full Control in the RhinoMarine installation
directory.
3. I reformatted my hard drive (or installed a new one), and
now RhinoMarine can't find my license.
When the hard disk was reformatted, the license was destroyed. The
proper procedure is to first
transfer the license to another computer (see the Help file for
information on this procedure), and then transfer it back
after you have reformatted the hard disk (the same applies for
installing a new hard disk). Alternatively, you can kill the license,
and record the Kill Code that is shown. After you re-install
RhinoMarine, you can then provide us with both the Kill Code and the new
Site Code, and we will provide a new Site Key. To kill a license, select
License from the RhinoMarine menu. In the Licensing
dialog, select Kill License.
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